Privacy Policy

• Client data: contact names, company details, billing information.
• Recipient data: names, delivery addresses, personalization details.
• Engagement data: participation in REI surveys, emotional feedback, optional notes.
• Operational data: delivery confirmations, timestamps, device and security logs.

• Deliver curated gifting experiences and ensure on‑time fulfillment.
• Provide Relationship Equity Index™ (REI) reporting and insights.
• Personalize items (e.g., engraving, packaging, inserts).
• Process payments and provide secure delivery with tracking.

We do not sell or rent personal data. Limited sharing occurs with:

• Delivery and logistics partners (addresses only, for fulfillment).
• Trusted artisans (for personalization and quality control).
• Analytics systems (for REI calculations; aggregated or anonymized where possible).

• Client and recipient records are retained only as long as necessary for fulfillment, compliance, and reporting.
• REI survey data may be anonymized and aggregated for benchmarking and service improvement.

• Encryption at rest and in transit where applicable.
• Role‑based access controls and least‑privilege principles.
• Vendor due diligence for partners handling data on our behalf.

• Request access, correction, or deletion of your personal data.
• Recipients can opt out of feedback requests at any time.

To exercise your rights or ask questions, contact us at info@lartisanova.com.

If data is transferred outside your jurisdiction, we apply appropriate safeguards and contractual protections to ensure a comparable level of protection.

We may update this Policy to reflect changes in our practices or legal requirements. Material changes will be signposted on this page.